Info
Postage
All orders are carefully packaged and posted as quickly as possible, usually within 2 business days of product purchase.
Packages are sent via Second class Royal Mail. Once in their hands, you will receive an email informing you that your items are on their way, which should take 2-3 working days.
If you're after a speedy delivery, send me a message on Instagram and I'll see what I can do!
At this time I'm only shipping within the UK, but hope to widen this soon!
Returns & Breakages
If you are unhappy with an item and it doesn't match the description on my website, please contact me via email within 7 days of receiving your order. From here you will be advised how to best package your item for a safe return.
In the unlikely and unlucky event that your item arrives broken, please send an email with images of the piece to elamerryceramics@gmail.com and I'll try my best to arrange a full refund.
A note on handmade goods
Everything on my website is handmade with my own hands. Each piece has gone through hours of work over several weeks and through multiple steps. Every item is individual and may not be identical to others, and this is the beauty of handmade pottery! This may not be for everyone and that is perfectly fine. Please only purchase if you are happy with your pieces being handmade, but loved throughout its whole creation cycle.